Implementation of a pilot electronic parent support tool in and after neonatal intensive care unit discharge

Objective To describe an electronic parent support tool for the neonatal intensive care unit (NICU), and to assess whether support requests changed with staff availability. Methods We implemented secure text- or email-based parent support in the NICU and in the week after discharge. Questionnaires asked whether a parent would like psychology, social work, child life, chaplain, or post-discharge nurse support. Requested referrals were placed, and customized online resources and contacts were provided. We assessed whether requests changed based on in-person resource availability. Results Of 378 infants in our NICU from May to December, 202 parents agreed to participate. The proportion agreeing to participate increased over time (38–59%, p = 0.012). Post-discharge nurse requests decreased over time (90–45%, p = 0.033); other requests did not change significantly. Conclusions An electronic tool increased parent support availability in the NICU and following discharge, even after staff were available at the bedside.