A National Study of Community Health Centers’ Readiness to Address COVID‐19

Research ObjectiveCommunity health centers (CHCs) serve as the patient medical home for populations that are disproportionately more susceptible to COVID‐19; yet, there is a lack of understanding of the current efforts in place by CHCs across the United States working to prepare for and respond to the current pandemic. The purpose of this mixed‐methods assessment was to understand community health centers’ needs and readiness to address COVID‐19.Study DesignWe conducted a sequential explanatory mixed‐methods approach. A pilot‐tested, web‐based, cross‐sectional survey regarding organizational and individual staff needs, and best practices currently in place to prepare for and prevent spread of COVID‐19, was administered to and completed by 240 primary care employees from 201 organizations across 44 states, the District of Columbia, and Puerto Rico. Focus group interviews were subsequently conducted with a convenience sample (n = 39) from the survey respondents to understand the needs and current efforts in place by CHCs across the United States working to prepare for and respond to COVID‐19. We applied the transcript‐based analysis approach to the focus group data and derived themes using the constant comparative method.Population StudiedThe majority of respondents (59%) held administrative leadership roles at their respective agencies, while the remainder of the participants served in patient‐facing roles as physicians (8%), nurses (13%), and medical support staff (20%). Over a third (38%) of the participants came from practices in the Northeast region of the country, with the rest of respondents coming from the West (19%), South (19%), and Midwest (23%) regions, and minor representation from Puerto Rico (1%).Principal FindingsRespondents identified guidance regarding COVID‐19 infection prevention and control (77.1%), safety precautions (72.1%), and screening, diagnostic testing, and management of patients (67.1%) as their major educational needs. Findings from the focus groups highlighted five key themes relevant to foundational aspects of readiness: leadership, communication, formal policies and procedures, resources, and workforce capacity. Responses from the focus groups clearly reflected the difficulty imposed on an already stretched, understaffed workforce in pivoting to rapidly address the expected surge in demand from patients related to the pandemic.ConclusionsThe COVID‐19 pandemic has exacerbated long‐standing capacity issues that CHCs face, maki