The Effect of an Automated Phone Warning and Health Advisory System on Adaptation to High Heat Episodes and Health Services Use in Vulnerable Groups-Evidence from a Randomized Controlled Study

Automated phone warning systems are increasingly used by public health authorities to protect the population from the adverse effects of extreme heat but little is known about their performance. To fill this gap, this article reports the result of a study on the impact of an automated phone heat warning system on adaptation behaviours and health services use. A sample of 1328 individuals vulnerable to heat was constituted for this purpose and participants were randomly assigned to treatment and control groups. The day before a heat episode, a phone heat warning was sent to the treatment group. Data were obtained through two surveys before and one survey after the heat warning issuance. The results show that members of the treatment group were more aware of how to protect themselves from heat and more likely to adopt the recommended behaviours. Moreover, a much smaller proportion of women in this group used the health-care system compared to the control group. Thus, the exposure to an automated phone warning seems to improve the adaptation to heat and reduce the use of health services by some important at-risk groups. This method can thus be used to complement public health interventions aimed at reducing heat-related health risks.