EXPLORING MODELS OF CARE WITH A TEXT MESSAGE-BASED INTERVENTION FOR ADOLESCENTS AND YOUNG ADULTS WITH BENIGN HEMATOLOGICAL DISEASE

Abstract BACKGROUND: Adolescents and young adults (AYA) with chronic diseases transitioning from pediatric care to adult care have unique needs that are often neglected. As AYA learn to manage their schedules, the most commonly reported reason for missed appointments was forgetfulness. Studies have shown using short message service (SMS) to remind patients of clinic appointments can reduce missed appointments and improve young patients’ engagement in the management of their chronic disease. OBJECTIVES: We sought to integrate mobile technology into an AYA transitional care clinic via SMS reminders to notify patients of scheduled appointments, and measure the impact of this technology on compliance and no-show rates in the clinic. A secondary objective was to identify the characteristics and needs of a cohort of AYA patients. DESIGN/METHODS: We conducted a pre- and post- intervention study to compare monthly no-show rates in 18-25 year olds at an AYA benign hematology clinic. All patients enrolled in this clinic from September 2015 to present have been eligible for this study. Patients were consented at the time of appointment booking, and received SMS reminders and a link to an online study survey 3 business days prior to their appointment. We compared monthly pre-intervention no-show rates to post-intervention rates using a Chi-square test with significant p-value of