Satisfaction with cancer care among underserved racial‐ethnic minorities and lower‐income patients receiving patient navigation

BACKGROUND Patient navigation is a barrier‐focused program of care coordination designed to achieve timely and high‐quality cancer‐related care for medically underserved racial‐ethnic minorities and the poor. However, to the authors' knowledge, few studies to date have examined the relationship between satisfaction with navigators and cancer‐related care. METHODS The authors included data from 1345 patients with abnormal cancer screening tests or a definitive cancer diagnosis who participated in the Patient Navigation Research Program to test the efficacy of patient navigation. Participants completed demographic questionnaires and measures of patient satisfaction with cancer‐related care (PSCC) and patient satisfaction with interpersonal relationship with navigator (PSN‐I). The authors obtained descriptive statistics to characterize the sample and conducted regression analyses to assess the degree of association between PSN‐I and PSCC, controlling for demographic and clinical factors. Analyses of variance were conducted to examine group differences controlling for statistically significant covariates. RESULTS Statistically significant relationships were found between the PSCC and PSN‐I for patients with abnormal cancer screening tests (1040 patients; correlation coefficient (r), 0.4 [P