Pharmacists Connect and CARE: Transforming pharmacy customers into patients

to help pharmacists efficiently assess the clinical appropriateness of medication therapy for all patients, community pharmacists may benet from a systematic thought process. Cipolle etal19 provided 4 concise questions to determine whether a medication is appropriate: Is a medication indicated, eective, safe and manageable for the individual patient? In eect, pharmacists should ask whether this is the right medication therapy for this patient at this time. This assessment of medication appropriateness and the resulting care plan dene the key areas in which pharmacists roles dier from those of pharmacy technicians. Web End =ciation; 2014. Available: www.pharmacists.ca/cpha-ca/ assets/File/pharmacy-in-canada/ExpandedScopeChart.pdf (accessed March 11, 2014).2. McPherson TB, Fontane PE. Pharmacists social authority to transform community pharmacy practice. Inn Pharm 2011;2(2):Article 42.3. Lynas K. Ontario leads the country in creating new class of health professionalthe pharmacy technician. Can Pharm J (Ott) 2011;144:11.4. Lynas K. Alberta also moving into pharmacy technician regulation. Can Pharm J (Ott) 2011;144:161.5. Lynas K. British Columbia becomes second province to register regulated pharmacy technicians with expanded training and scope of practice. Can Pharm J (Ott) 2011;144:155.6. Perepelkin J. Public opinion of pharmacists and pharmacist prescribing. Can Pharm J (Ott) 2011;144:86-93. 7. Krueger JL, Hermansen-Kobulnicky CJ. Patient perspective of medication information desired and barriers to asking pharmacists questions. J Am Pharm Assoc (2003) 2011;51:510-9.8. Guirguis LM. Mixed methods evaluation: pharmacists experiences and beliefs toward an interactive communication approach to patient interactions. Patient Educ Couns 2011;83:432-42.9. Kaae S, Nrgaard LS. How to engage experienced medicine users at the counter for a pharmacy-based asthma inhaler service. Int J Pharm Pract 2012;20:99-106.10. Blackburn J, Fedoruk C, Wells B. Documenting innovative pharmacy practice in Canada 2007. Can Pharm J (Ott) 2008;141:275.11. Secretariat for the Blueprint for Pharmacy National Coordinating Office. Connect and CARE model and tools. Availhttp://www.blueprintforpharmacy.ca/docs/resource-items/connect-and-care-model-and-tools-interactive_final.pdf