Interpersonal Processes of Care and Patient Satisfaction: Do Associations Differ by Race, Ethnicity, and Language?

Objective. Describe association of patient satisfaction with interpersonal processes of care (IPC) by race/ethnicity. Data Sources/Study Setting. Interview with 1,664 patients (African Americans, English‐ and Spanish‐speaking Latinos, and non‐Latino Whites). Study Design/Methods. Cross‐sectional study of seven IPC measures (communication, patient‐centered decision making, and interpersonal style) and three satisfaction measures (satisfaction with physicians, satisfaction with health care, and willingness to recommend physicians). Regression models explored associations, controlling for patient characteristics. Principal Findings. In all groups: patient‐centered decision making was positively associated with satisfaction with physicians (B=0.10, p