Gathering Customer Input Prior to Home Page Redesign: An Ontological Study

Before redesigning the UT Southwestern Library's home page, we studied how clients organize and describe information. We wanted to identify which library resources and services were considered to be most important by our clients, how clients would organize those resources and services, and the terminology clients would use to describe their groupings. This poster presents the process we developed and identifies the resources necessary to complete this type of study successfully. We describe our card sort methodology, participant-selection process, detailed working procedures, and analysis methods.