An immunisation clinic: care, comfort and convenience

Immunisation queries are dealt with in several ways depending on local expertise, for example telephone advice (health protection unit or community paediatrician) or by a clinic visit (general paediatric or immunisation clinic). Domains included "pre-arrival" (information, convenience of appointment time and location), "on arrival" (directions to clinic, promptness of attention and waiting time), "amenities" (quality of refreshments, toys, toilet and disabled facilities), "consultant care" (privacy, listening, use of plain language and involvement in decision making) and "clinic care" (cleanliness, courtesy and understanding the child's needs).