Nursing, a quality service? The patient answers

Nursing, a quality service? The patient answers

Being quality an updated concept in several productive sectors, we have tried to study this concept in nursing service environment at the patient's point of view. For reaching this goal, a questionnaire has been made upon which 45 Hospital de Clínicas de Porto Alegre interned patients have prod...

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Veröffentlicht in:Revista brasileira de enfermagem 1997-04, Vol.50 (2), p.153
Hauptverfasser: da Rocha, J P, Borges, J B, Inácio, K L, Barcella, R C
Format: Artikel
Sprache:por
Schlagworte:
Humans
Nursing Care - standards
Nursing Methodology Research
Nursing Service, Hospital - standards
Patient Satisfaction
Quality of Health Care
Surveys and Questionnaires
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creator da Rocha, J P
Borges, J B
Inácio, K L
Barcella, R C
description Being quality an updated concept in several productive sectors, we have tried to study this concept in nursing service environment at the patient's point of view. For reaching this goal, a questionnaire has been made upon which 45 Hospital de Clínicas de Porto Alegre interned patients have produced their opinions. It has been shown that generally speaking, the nursing service has been satisfactory although there is some critic from some clients and improvement could be worked out.
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source MEDLINE; DOAJ Directory of Open Access Journals
subjects Humans
Nursing Care - standards
Nursing Methodology Research
Nursing Service, Hospital - standards
Patient Satisfaction
Quality of Health Care
Surveys and Questionnaires
title Nursing, a quality service? The patient answers
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