Nursing, a quality service? The patient answers

Being quality an updated concept in several productive sectors, we have tried to study this concept in nursing service environment at the patient's point of view. For reaching this goal, a questionnaire has been made upon which 45 Hospital de Clínicas de Porto Alegre interned patients have prod...

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Veröffentlicht in:	Revista brasileira de enfermagem 1997-04, Vol.50 (2), p.153
Hauptverfasser:	da Rocha, J P, Borges, J B, Inácio, K L, Barcella, R C
Format:	Artikel
Sprache:	por
Schlagworte:	Humans Nursing Care - standards Nursing Methodology Research Nursing Service, Hospital - standards Patient Satisfaction Quality of Health Care Surveys and Questionnaires
Online-Zugang:	Volltext
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Beschreibung
Zusammenfassung:	Being quality an updated concept in several productive sectors, we have tried to study this concept in nursing service environment at the patient's point of view. For reaching this goal, a questionnaire has been made upon which 45 Hospital de Clínicas de Porto Alegre interned patients have produced their opinions. It has been shown that generally speaking, the nursing service has been satisfactory although there is some critic from some clients and improvement could be worked out.
ISSN:	0034-7167