Usability evaluation of selected picture archiving and communication systems at the national level: Analysis of users’ viewpoints
•This research can reveal some of the usability issues of the PACS at the national level from the users’ point of view.•The results of this study can aid designers and developers of PACS to identify weaknesses of these systems.•Identifying all of the problems can help optimizing future PACS or redes...
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Veröffentlicht in: | International journal of medical informatics (Shannon, Ireland) Ireland), 2021-03, Vol.147, p.104372-104372, Article 104372 |
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Zusammenfassung: | •This research can reveal some of the usability issues of the PACS at the national level from the users’ point of view.•The results of this study can aid designers and developers of PACS to identify weaknesses of these systems.•Identifying all of the problems can help optimizing future PACS or redesigning existing PACS and make them more usable.
Picture Archiving and Communication System (PACS) can be considered as one of the most important information systems used in healthcare facilities and its usability problems can lead to delays in the acceptance of information systems, increased medical errors and also user dissatisfaction. The primary purpose of this study was to evaluate the usability of PACS from the perspective of its main users.
This study used a combination of qualitative and quantitative methods and was carried out in 2019 where the research community consisted of PACS in five selected companies in Iran. The statistical sample included 200 individuals using the PACS in several hospitals across the country. Moreover, the sample was selected using the multistage random method. The data were then collected using the standard Computer System Usability Questionnaire (CSUQ) consisting of 5 sections and 19 items. Finally, the data were analyzed by SPSS software, version 18 using both descriptive and inferential methods. Content analysis was done for the qualitative data sets.
It was indicated that ease of use, as a category, was not significantly different from the perspective of various PACS users. However, the ANOVA test revealed that there were significant differences in terms of information quality, user interface quality, overall user satisfaction and usability of PACS from the users’ perspectives. Furthermore, content analysis of users' comments showed that speeding up the image processing and frequent system failures were amongst the most positive and negative aspects of the PACS, respectively.
According to the perspective of the users of the investigated PACS in Iran, the usability of these PACS had a favorable status regarding ease of use while provided lower information quality. Generally, based on the users’ viewpoints, the PACS from Company B were the most usable while the PACS provided by Company D were the least usable. It is suggested that the information quality and user interface of systems be improved by using appropriate analysis and needs assessment of the end users. |
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ISSN: | 1386-5056 1872-8243 |
DOI: | 10.1016/j.ijmedinf.2020.104372 |