Changing Nature of Eastern European Nearshore Collections

The credit industry in Eastern Europe has undergone extensive changes since the region underwent political and economic reforms in almost two decades ago. As its integration with the rest of the European Union further develops, Eastern Europe is also experiencing a boom as a nearshoring centre which can execute the debt collections needs of its neighbours in western Europe. These trends make the region a dynamic alternative to outsourced, offshore locations further afield. [PUBLICATION ABSTRACT]