Build High Trust

Build High Trust

The authors first became interested in trust more than a decade ago. At that time, they were convinced trust had a big impact on organizational effectiveness. Their research and consulting experiences convince them trust is not just critically important -- it is the main thing -- the essential eleme...

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Veröffentlicht in:Leadership Excellence Essentials 2010-07, Vol.27 (7), p.23
Hauptverfasser: Shockley-Zalabak, Pamela, Morreale, Sherwyn, Hackman, Michael Z
Format: Artikel
Sprache:eng
Schlagworte:
Behavior
Communication
Decision making
Employees
Honesty
Leadership
Managers
Success factors
Trust
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Zusammenfassung:The authors first became interested in trust more than a decade ago. At that time, they were convinced trust had a big impact on organizational effectiveness. Their research and consulting experiences convince them trust is not just critically important -- it is the main thing -- the essential element of success. Their research supports a model of trust with five key drivers: 1. competence, 2. openness and honesty, 3. concern for employees/stakeholders, 4. reliability, and 5. identification. Everything leaders do is about building trust. Leaders need to monitor trust levels during times of change.
ISSN:8756-2308