Bolster Your Emotional Intelligence for Personal Success and a Positive Workplace

[...]the best leaders tend to focus on both results and people, and they manage to respond appropriately when emotionally tense situations arise. First introduced in the 1990s by researchers John Mayer and Peter Salovey, the Emotional Intelligence Model is composed of four categories of emotional intelligence: self-awareness, self-management, social awareness, and relationship management.3 (See Figure l.4) The first pillar, self-awareness, is knowledge of one's own character. The Top Emotional Intelligence Skills All the building blocks of emotional intelligence play a valuable role in relation to the whole, but are there some skills that are perceived to be more essential than others? In a survey of 139 accounting and finance professionals, Patrick O'Brien, Kathleen Bakarich, and Douglas Boyle found that all elements of emotional intelligence are viewed as important, thus stressing the critical importance of demonstrating emotional intelligence in the accounting industry.