Risk, Need, and Responsivity Supervision in the Pandemic

[...]supervision officers were tasked with figuring out how to perform their job duties without reporting to the office or conducting field visits. Data from Decision Support Systems (DSS) shows a slight increase in successful in-person community contacts during non-standard hours (from approximately 12.8 percent prior to the pandemic to 13.8 percent during the pandemic). In order to provide districts with a way to track the use of these new virtual contacts, the Case Management Systems Office (CMSO) at the Administrative Office of the U.S. Courts (AO) released PACTS version 1.23.8 and iPACTS version 2.9.4 on April 26, 2020, and Decision Support System (DSS) version 5.1.1 on April 28, 2020. [...]telephone contacts increased approximately 21 percent, from 30 percent to nearly 51 percent.