Embracing a new reality

[...]businesses can continue to thrive in the face of crisis by embracing change with clients and customers, and prioritizing communication with employees. Leaning into these tactics helped our organization launch a first-of-its-kind in Ohio health care center and nearly double the number of counties offering our services during the pandemic. When the pandemic hit and many in-person services were put on pause, existing virtual platforms were able to offer a host of programs previously only available in person.