Widerstand in Veränderungsprozessen: In eine produktive Dynamik überführen

Summary The findings from both an empirical study and a literature review highlight the fact that resistance should not be considered solely in the context of change, but instead as relevant to leadership and work relationships. Whenever leaders jump to conclusions in situations of resistance, they fail to develop a differentiated view; they do not feel the need to deal with the phenomenon of resistance on a deeper level. In such situations, leaders should strive to establish a relationship where all involved are at eye level, but without sacrificing hierarchy. Employees are asked to co-operate and contribute, in order to experience themselves as self-efficient. [...]leadership requires tenacity and sticking to decisions, when they prove to be adequate and reasonable.