Let's stop being zombies: Systems approaches vs. error reduction approaches

Page-Bottorff offers insights about systems approaches and error reduction approaches in safety management. People are turning into cellphone-using zombies who have no other thought than their self phone. Their only concern is themselves and whatever is happening on the phone in front of them - never mind the fact that there are real humans they need to interact with. Real humans at work, at home and in the community. According to him, if the human does better, the system will get better as well. If we create more systems approaches, we certainly will take the looking and thinking away from people and create zombies when we need humans.