How do I break down 'them and us' divide?(Ernst & Young L.L.P.)

My 10-strong IT team has good technical skills, but their poor personal interaction with users is creating a "them and us" divide. How can I help develop "soft" skills in the team? Can you really train someone in effective personal relations?

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Bibliographische Detailangaben
Veröffentlicht in:	Computer Weekly 2004-11, p.38-38
Hauptverfasser:	Durkin, Paul, Chatham, Robina, Manwani, Sharm, Rawlinson, Roger
Format:	Artikel
Sprache:	eng
Schlagworte:	Accounting firms Accounting services Beliefs, opinions and attitudes Chatham, Robina Communication Company business management Computer software industry Corporate culture Divisions Employee development Information technology Information technology workers International Management Officials and employees Paul Durkin Professional relationships Rawlinson, Roger Skill development Soft skills Software industry
Online-Zugang:	Volltext
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Beschreibung
Zusammenfassung:	My 10-strong IT team has good technical skills, but their poor personal interaction with users is creating a "them and us" divide. How can I help develop "soft" skills in the team? Can you really train someone in effective personal relations?
ISSN:	0010-4787