STRATEGIC PLANNING FOCUSING ON VISIBLE MANAGEMENT AT A USPS DISTRIBUTION CENTER: A LOOK AT THE PLANNING PROCESS TROUBLE SPOT: GOING FROM PLANNING TO IMPLEMENTATION MOVING ON TO IMPLEMENTATION ANNUAL RENEWAL REINFORCES LESSONS LEARNED

Each year, business leaders conduct strategic planning retreats designed to point their organizations toward a successful future. Experienced managers know, however, that significant changes rarely result from these sessions. Frequently, the problem is not that the strategic plan is weak, but that too little attention is given to its implementation. As this case study explains, what happens after a strategic planning session is just as important as what happens during it.