CUSTOMER SERVICE AS VIEWED BY COOPERATIVE EMPLOYEES

CUSTOMER SERVICE AS VIEWED BY COOPERATIVE EMPLOYEES

In late 1999 and early 2000, a survey was given to cooperative employees concerning their individual perception of customer service at their cooperative. It was administered at a one-day workshop entitled Thriving In a Restructured Industry. This workshop was presented 31 times at 15 locations in Te...

Ausführliche Beschreibung

Gespeichert in:
Bibliographische Detailangaben
Veröffentlicht in:Management Quarterly 2000-12, Vol.41 (4), p.20
Hauptverfasser: Deviney, Dr. David E, Engelke, Dennis
Format: Magazinearticle
Sprache:eng
Schlagworte:
Analysis
Confidence
Cooperatives
Customer relations
Customer satisfaction
Customer service
Customer services
Electric utilities
Employees
Evaluation
Knowledge
Marketing
Officials and employees
Polls & surveys
Statistical data
Surveys
Workers
Working hours
Online-Zugang:Volltext
Tags: Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
Beschreibung
Zusammenfassung:In late 1999 and early 2000, a survey was given to cooperative employees concerning their individual perception of customer service at their cooperative. It was administered at a one-day workshop entitled Thriving In a Restructured Industry. This workshop was presented 31 times at 15 locations in Texas. The survey represents the views of employees from 50 cooperatives. The results of the survey are presented. While the results may or may not represent a single cooperative, collectively they do represent the views of a large number of cooperative employees in Texas. The data suggests that Texas cooperatives have a good core of knowledgeable and experienced employees that will serve the customer in the future.
ISSN:0025-1860
1930-5494