Flying Safe: Boeing's Values and Culture Need to Change

If “so long as we make the numbers” looms behind declarations of “people (or quality or customer) first,” managers, engineers, and assembly line workers will yield to the subliminal signals, and quality is likely to suffer. [...]while the work ahead should focus on the system and not assigning blame to individuals, there must be full accountability for anyone who knowingly put lives at risk. [...]Boeing will be better-served by investors with a long-term perspective than by those looking for short-term, rapid earnings and growth.