Microsoft Has Big Hosted CRM Plans-For Next Year

Microsoft Has Big Hosted CRM Plans-For Next Year

Microsoft recently announced that it would offer a software-as-a-service version of its Microsoft Dynamics CRM application by mid-2007. Microsoft Dynamics CRM Live will use the same code base as the next major release of the on-premises version of Dynamics CRM, known as Titan. Each customer instance...

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Veröffentlicht in:InformationWeek 2006-07 (1098), p.22
1. Verfasser: Whiting, Rick
Format: Artikel
Sprache:eng
Schlagworte:
Alliances
Customer relationship management
Customer services
Product introduction
Service introduction
Software services
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Beschreibung
Zusammenfassung:Microsoft recently announced that it would offer a software-as-a-service version of its Microsoft Dynamics CRM application by mid-2007. Microsoft Dynamics CRM Live will use the same code base as the next major release of the on-premises version of Dynamics CRM, known as Titan. Each customer instance of Dynamics CRM Live will run on its own database with database servers organized in clusters of up to 64. That will reduce the impact of any system failures. Meanwhile, the latest upgrade of Salesforce's core hosted CRM service, AppExchange Mobile, offers sales-lead history-tracking capabilities, call-scripting for sales and service employees, features that make it easier for service workers to determine what services customers' contracts entitle them to receive, and automated sales-lead assignments.
ISSN:8750-6874