Learning from failures and successes

People learn more from their failures than from their successes. They rarely analyze their successes. Failure tends to go the other route -- they mull the loss of a sale, a client or a big deal over and over again. It pays to examine both failures and successes, to really analyze "the whys"...

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Veröffentlicht in:	Supply House Times 2008-06, Vol.51 (4), p.24
1. Verfasser:	Adams, Joan S
Format:	Magazinearticle
Sprache:	eng
Schlagworte:	Customer relationship management Customer satisfaction Customers Evaluation Failure Sales Salespeople Success
Online-Zugang:	Volltext
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