U.S. Households' Access to and Use of Electronic Banking, 1989-2007

U.S. Households' Access to and Use of Electronic Banking, 1989-2007

Nationwide surveys show that consumers are increasingly embracing technology to make payments and manage their personal finances. However, only about one in two consumers could be considered a heavy user of electronic banking. This article examines changes over time in consumers’ access to, adoption...

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Veröffentlicht in:Federal Reserve Bulletin 2009, Vol.95.0 (7), p.A99
Hauptverfasser: Bell, Catherine J, Hogarth, Jeanne M
Format: Newsletterarticle
Sprache:eng
Schlagworte:
Bank services
Consumer attitudes
Consumers
Electronic banking
Electronic funds transfer systems
Financial services
Households
Online banking
Service introduction
Surveys
Technology adoption
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Beschreibung
Zusammenfassung:Nationwide surveys show that consumers are increasingly embracing technology to make payments and manage their personal finances. However, only about one in two consumers could be considered a heavy user of electronic banking. This article examines changes over time in consumers’ access to, adoption of, and attitudes toward various e-banking products and services and looks at several emerging technologies.
ISSN:0014-9209
1944-8910
DOI:10.17016/bulletin.2009.95-7