HR FOCUS: It's good to talk: how news gets around BLP

Internal communications is one of the trickiest issues for any law firm's management. In many ways over-communication is as fraught as under-communication. This is something that Berwin Leighton Paisner (BLP) has had to wrestle with as the firm expands. BLP's experience makes for a fascinating case history. The key to changing a firm's communication system from the top down is to be disciplined. To that extent, several initiatives were rolled out to streamline the channels of internal communications. An important premise was to reduce the number of emails sent to everyone within BLP with a weekly round-up email. Possibly the most important new facet of BLP's internal communications consisted of cutting the firm down in size.