Editorial: December 2003 ; Here's an early taste of next month's CIO Insight research study

Here's an early taste of next month's CIO Insight research study: Seventy-two percent of CIOs point to customer service as the top business priority for their IT departments in 2004. We see that as a sign that the recovery is in full swing, even in Corporate America's IT departments. In the hope that most CIOs are already gearing up for the recovery, this month's issue concentrates on business strategies and technologies for delivering greater value to the customer, and reaping the rewards of doing so.