A recipe for EBP success: Mid-Atlantic corporate FCU shares the ingredients of its electronic bill payment program

Electronic bill payment and presentment (EBPP) is touted for its potential to help credit unions cut costs while increasing member retention and satisfaction. Mid-Atlantic Corporate Federal Credit Union's electronic bill payment implementation illustrates the process required to launch a program that achieves those benefits. In 1996, Mid-Atlantic Corp.'s annual exercise of self-assessment, member surveys, and focus groups determined there was a need for wholesale electronic bill payment services in the credit union industry. The Middletown, PA-based corporate then spent about 9 months developing service requirements in 4 areas: 1. system features, 2. delivery channel, 3. credit union integration, and 4. processing requirements.