4 questions about IP telephony

4 questions about IP telephony

Senior Editor Angela Karr quizzed this month's "4 Questions" panelists on the industry's reluctance to "buy into" IP telephony. Eventually, they say, you'll want to reserve your seat at the VoIP gaming table. if you're not ready to ante up now, they suggest yo...

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Veröffentlicht in:Customer interface 2001-05, Vol.14 (5), p.34
1. Verfasser: Karr, Angela
Format: Magazinearticle
Sprache:eng
Schlagworte:
Call centers
Customer relationship management
Internet telephony
Systems design
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Zusammenfassung:Senior Editor Angela Karr quizzed this month's "4 Questions" panelists on the industry's reluctance to "buy into" IP telephony. Eventually, they say, you'll want to reserve your seat at the VoIP gaming table. if you're not ready to ante up now, they suggest you use your time wisely and bone up on the rules and strategies surrounding IP telephony implementation.
ISSN:1531-4472