HR knowledgebase: Making call centers and self-service really work

HR knowledgebase: Making call centers and self-service really work

A human resources knowledgebase can deliver "knowledge" or HR policies, plans, and procedures to call centers and self-service systems. With this technology, HR staff can respond to employee demands on a personalized basis and can reduce the burden of administrative tasks.

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Bibliographische Detailangaben
Veröffentlicht in:Compensation & Benefits Management 2000-04, Vol.16 (2), p.37
1. Verfasser: Loofbourrow, Tod
Format: Artikel
Sprache:eng
Schlagworte:
Advantages
Call centers
Decision making
Employees
Explicit knowledge
Human resource management
Self service
Software
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Beschreibung
Zusammenfassung:A human resources knowledgebase can deliver "knowledge" or HR policies, plans, and procedures to call centers and self-service systems. With this technology, HR staff can respond to employee demands on a personalized basis and can reduce the burden of administrative tasks.
ISSN:0748-061X