How vulnerable are your workers?

We all know that neither people nor management systems are ever perfect. Organizations nevertheless depend upon supervisors and managers to eliminate or control unplanned, undesirable events. When these events do occur, since they were not prevented by policy or practice, something has failed in the process. These are the root failures of the "system." Studies have shown that approximately 94 percent of errors in an organization are due to these systemic failures. If so, it follows that accident events and injuries are caused by operational errors, not by failures of individuals.