Change: A common-sense approach

Change: A common-sense approach

Change when it is necessary, but only if customer service can be improved. Use common sense when faced with change, because mindless change is destructive. Organizations should treat the past with respect and allow employees to take a piece of the past with them during a change. Some ways to overcom...

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Veröffentlicht in:SuperVision 2002-01, Vol.63 (1), p.7
1. Verfasser: Stanley, T. L
Format: Magazinearticle
Sprache:eng
Schlagworte:
Computers
Corporate planning
Customers
Electric utilities
Employees
Guidelines
Leadership
Management
Organizational change
Social change
Supervision of employees
Training
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Zusammenfassung:Change when it is necessary, but only if customer service can be improved. Use common sense when faced with change, because mindless change is destructive. Organizations should treat the past with respect and allow employees to take a piece of the past with them during a change. Some ways to overcome resistance to change are presented, as well as some common sense tips for managers.
ISSN:0039-5854
2150-556X