8 tech support best practices

“The ubiquity of instant communication channels has meant that people want to get the support they want, whenever they want and through whatever method is most convenient,” says Amir Farhi, vice president, strategic alliances & business development, WalkMe. “Rather than relying [just] on email and phone communications, businesses should provide [tech support via] social media channels, [live chat] and messaging apps such as WhatsApp.” “Assign a senior member of the support staff to help your...