How the Army's multi-source assessment and feedback program could become a catalyst for leader development

The Army is failing to make effective use of the MSAF. This failure is not because 360-degree assessments are inherently flawed. Instead, it is because the Army's implementation is flawed. With certain changes, the MSAF could be a powerful means for building the kind of relationships that would enhance leader development. The purpose of this article, therefore, is to influence the Army to improve how it uses the program. The discussion first shows how and why the MSAF is failing to meet its goals. Then it describes a critical weakness in Army leader development efforts that a 360-degree assessment tool could address, if implemented effectively. Next, it analyzes ways the Army could respond to the evidence that Army leaders are scarcely benefitting from the MSAF. Finally, it recommends the Army adopt four initiatives that could make the MSAF an effective catalyst for leader development.