Using Positive-Reinforcement Programs to Effect Culture Change

It's a business no-brainer that happy employees make better employees. But how do you get happy employees to deliver their best work on a consistent basis? It requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. And moving people to commitment requires positive reinforcement in the leadership system. Employee commitment and engagement have been identified as key drivers of a company's profitability and human performance. If you are a leader, your success in business will depend on your ability to deliver positive reinforcement, something that is rarely used by today's managers and leaders. Though successful positive-reinforcement programs differ widely, their underlying processes are the same. Successful companies ask questions that lead to clear goals, long-term follow-through, and meaningful positive reinforcement.