Feel the force

The company uses force majeure in its contracts in as much as it forms part of RHA Conditions of Carriage, under which it operates; force majeure would only be used as a longstop if things turned nasty. Indeed, [Andy Boyle, MD] cannot remember an occasion in 42 years when the company has invoked the clause - or had it used against them. For Boyle, dialogue is the best way to resolve problems.