SLEW OF HIGH-PROFILE DATA BREACHES PUTS FOCUS ON CUSTOMER COMMUNICATIONS; Knowing how much to say, and when, is big challenge for companies

In December, Target Corp. announced a massive breach, followed by Snapchat Inc. and Neiman Marcus Group Inc. Each of these breaches confronted the organizations with the same challenge: when to notify regulatory authorities and everyone whose identifiable information may have been compromised about the breach. When exactly to make the announcement of a breach is a very tough decision to make, said Tom Srail, Cleveland-based senior vice president of FINEX North America at Willis North America Inc.