INTERCEPT FAILURE

A question is answered on what makes the author so enthusiastic about making dentures when he deals with the population with the highest complaint statistics. Treating these patients requires the very best he can provide for them while reversing the problems that exist in this area of dentistry. Since he deals with many complaining patients, he has devised a method to intercept a complaint before it materializes. The statement he has been making for the last 20-plus years is "Anticipate failure; then intercept it." He became motivated to find valid solutions and address the issues before a patient expresses the complaint. The majority of complaints are perceived as esthetic issues.