Letters

Matarazzo and Prusak used a systematic method for selecting target companies, then solicited the opinions of the individuals in these companies to whom the heads of their libraries reported. Because these studies were based on a systematically selected study population, they provided a reliable insight into the relative extent to which corporate libraries were valued. [...]if corporate libraries are still unable to measure and communicate their value to top management, it is not for lack of definition as to how to do it.