Implement a Continuous Q/A Program

The most important reasons for implementing a Program of Continuous Quality Assurance (QA) are to maintain and/or improve your operating standards. But as in so many areas of hospitality, the devil is in the details. The best way to make sense of the myriad details is to break down an operation into four broad functional areas, each with 3-5 specific categories on which you'll focus. Next you have to devise a scoring system. One way is to give each item a value of 1. If, during an evaluation, it meets your standard, give it 1. If not, give it a 0. Divide the number of earned 1's by the total number of items, and that's your score. Though you determine what the "passing" grade should be, 85 is recommended. After all, your standard should be high. Once standards are well understood, a quarterly review in usually enough.