Towards a Knowledge-Sharing Organization: Some Challenges Faced on the Infosys Journey

Towards a Knowledge-Sharing Organization: Some Challenges Faced on the Infosys Journey

Knowledge Management (KM) has gained in importance as organizations have increasingly realized the need to manage their intellectual capital explicitly. Infosys Technologies, a leading IT consulting services provider, has defined a KM architecture to meet the needs of its employees. This case recoun...

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Veröffentlicht in:Journal of cases on information technology 2004-01, Vol.6 (1), p.244-258
Hauptverfasser: Suresh, J. K, Kochikar, V. P
Format: Artikel
Sprache:eng
Schlagworte:
Architecture
Case studies
Computer services industry
Consulting
Corporate culture
Information systems
Information technology
Intellectual capital
Journeys
Knowledge management
Management
Organizations
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Zusammenfassung:Knowledge Management (KM) has gained in importance as organizations have increasingly realized the need to manage their intellectual capital explicitly. Infosys Technologies, a leading IT consulting services provider, has defined a KM architecture to meet the needs of its employees. This case recounts the challenges faced along Infosyss KM journey.
ISSN:1548-7717
1548-7725
DOI:10.4018/978-1-59140-259-6.ch014