User-driven innovation of an outpatient department

User-driven innovation of an outpatient department

This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient departmen...

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Veröffentlicht in:Work (Reading, Mass.) Mass.), 2012, Vol.41 (S1), p.101-106
Hauptverfasser: Broberg, Ole, Edwards, Kasper
Format: Artikel
Sprache:eng
Schlagworte:
Cooperative Behavior
Efficiency, Organizational
Humans
Interior Design and Furnishings - methods
Netherlands
Organizational Innovation
Outpatient Clinics, Hospital
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Zusammenfassung:This paper presents experiences from a user-driven innovation process of an outpatient department in a hospital. The mixing of methods from user-driven innovation and participatory design contributed to develop an innovative concept of the spatial and organizational design of an outpatient department in a hospital. Design games and tabletop simulation seem to be powerful tools in facilitating such a participatory process.
ISSN:1051-9815
1875-9270
DOI:10.3233/WOR-2012-0142-101