The effect of surgeon empathy and emotional intelligence on patient satisfaction

We investigated the associations of surgeons’ emotional intelligence and surgeons’ empathy with patient-surgeon relationships, patient perceptions of their health, and patient satisfaction before and after surgical procedures. We used multi-source approaches to survey 50 surgeons and their 549 outpa...

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Veröffentlicht in:	Advances in health sciences education : theory and practice 2011-12, Vol.16 (5), p.591-600
Hauptverfasser:	Weng, Hui-Ching, Steed, James F., Yu, Shang-Won, Liu, Yi-Ten, Hsu, Chia-Chang, Yu, Tsan-Jung, Chen, Wency
Format:	Artikel
Sprache:	eng
Schlagworte:	Adult Age Factors Aged Aged, 80 and over Attitude of Health Personnel Client Characteristics Education Emotional Intelligence Empathy Female Follow-Up Studies General Surgery Health Conditions Health Status Humans Interviews as Topic Male Medical Care Evaluation Medical Education Middle Aged Patient Satisfaction Patients Physician Patient Relationship Physician-Patient Relations Physicians Physicians - psychology Pretests Posttests Satisfaction Schematic Studies Socioeconomic Factors Surgeons Surgery Surveys and Questionnaires Treatment Outcome Young Adult
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Beschreibung
Zusammenfassung:	We investigated the associations of surgeons’ emotional intelligence and surgeons’ empathy with patient-surgeon relationships, patient perceptions of their health, and patient satisfaction before and after surgical procedures. We used multi-source approaches to survey 50 surgeons and their 549 outpatients during initial and follow-up visits. Surgeons’ emotional intelligence had a positive effect (r = .45; p
ISSN:	1382-4996 1573-1677
DOI:	10.1007/s10459-011-9278-3