Understanding outsourcing partnership: a comparison of three theoretical perspectives

In recent years, increasing attention has been paid to building a successful partnership between the customer and supplier of the information systems (IS) outsourcing services. The sources of influence in successful information services outsourcing partnerships were explored by means of a study of K...

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Veröffentlicht in:IEEE transactions on engineering management 2005-02, Vol.52 (1), p.43-58
Hauptverfasser: Lee, J.-N., Kim, Y.-G.
Format: Artikel
Sprache:eng
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Zusammenfassung:In recent years, increasing attention has been paid to building a successful partnership between the customer and supplier of the information systems (IS) outsourcing services. The sources of influence in successful information services outsourcing partnerships were explored by means of a study of Korean firms involved in such activity. Six major partnership-related variables were identified, and three alternative models were formulated based on 1) a behavioral-attitudinal theory which considered mutual benefits, commitment, and predisposition as intervening variables between the action-based factors of shared knowledge, mutual dependency and organizational linkage, and outsourcing success; 2) a simple direct effects model without such intervening variables; and 3) a model is based on a theory of reasoned action where the roles of the need-based psychological factors and the action-based factors were reversed. The three models were compared using a survey of 225 organizations in Korea that have outsourced their IS functions to external service providers. The findings indicate that the first model built on the behavioral-attitudinal theory best explained outsourcing success.
ISSN:0018-9391
1558-0040
DOI:10.1109/TEM.2004.839958