Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010

This article analyzes quantitative adequacy gap scores and coded qualitative comments from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for relationships between library policy changes and LibQual results and any other trends that emerged. Analysis found no relationshi...

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Veröffentlicht in:The Journal of academic librarianship 2011-07, Vol.37 (4), p.312-318
Hauptverfasser: Greenwood, Judy T., Watson, Alex P., Dennis, Melissa
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container_title The Journal of academic librarianship
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creator Greenwood, Judy T.
Watson, Alex P.
Dennis, Melissa
description This article analyzes quantitative adequacy gap scores and coded qualitative comments from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for relationships between library policy changes and LibQual results and any other trends that emerged. Analysis found no relationship between changes in policy and survey results but did identify a number of trends across the survey period.
doi_str_mv 10.1016/j.acalib.2011.04.005
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subjects Academic Libraries
Customer service
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information service management
Library and documentation centre management
Library and information science. General aspects
Library Policy
Library Services
Mississippi
Policies
Policy making
Polls & surveys
Qualitative Research
Sciences and techniques of general use
Statistical Analysis
Surveys
Use and user studies. Information needs
User service management
title Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010
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