Ten Years of LibQual: A Study of Qualitative and Quantitative Survey Results at the University of Mississippi 2001–2010

This article analyzes quantitative adequacy gap scores and coded qualitative comments from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for relationships between library policy changes and LibQual results and any other trends that emerged. Analysis found no relationshi...

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Veröffentlicht in:	The Journal of academic librarianship 2011-07, Vol.37 (4), p.312-318
Hauptverfasser:	Greenwood, Judy T., Watson, Alex P., Dennis, Melissa
Format:	Artikel
Sprache:	eng
Schlagworte:	Academic Libraries Customer service Exact sciences and technology Information and communication sciences Information science. Documentation Information service management Library and documentation centre management Library and information science. General aspects Library Policy Library Services Mississippi Policies Policy making Polls & surveys Qualitative Research Sciences and techniques of general use Statistical Analysis Surveys Use and user studies. Information needs User service management
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Beschreibung
Zusammenfassung:	This article analyzes quantitative adequacy gap scores and coded qualitative comments from LibQual surveys at the University of Mississippi from 2001 to 2010, looking for relationships between library policy changes and LibQual results and any other trends that emerged. Analysis found no relationship between changes in policy and survey results but did identify a number of trends across the survey period.
ISSN:	0099-1333 1879-1999
DOI:	10.1016/j.acalib.2011.04.005