THE DANGERS OF DECOUPLING: THE RELATIONSHIP BETWEEN COMPLIANCE PROGRAMS, LEGITIMACY PERCEPTIONS, AND INSTITUTIONALIZED MISCONDUCT

This theory-building analysis spotlights a dynamic that occurs between decoupling, legitimacy, and institutionalized misconduct. Using data gathered from a case study of widespread deceptive sales practices at a large financial services firm, we demonstrate the dangers of decoupling an organizationa...

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Veröffentlicht in:Academy of Management journal 2010-12, Vol.53 (6), p.1499-1520
Hauptverfasser: MacLEAN, TAMMY L., BEHNAM, MICHAEL
Format: Artikel
Sprache:eng
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Zusammenfassung:This theory-building analysis spotlights a dynamic that occurs between decoupling, legitimacy, and institutionalized misconduct. Using data gathered from a case study of widespread deceptive sales practices at a large financial services firm, we demonstrate the dangers of decoupling an organizational compliance program from the core business activities of an organization. We illustrate how decoupling created a "legitimacy facade" that enabled the institutionalization of misconduct and precipitated a loss of external legitimacy.
ISSN:0001-4273
1948-0989
DOI:10.5465/amj.2010.57319198