Transforming IT managers

HSBC Group, headquartered in London, is one of the world's largest banking and financial services organizations with assets of $2.4 billion and serving customers worldwide from around 8,000 offices in 88 countries and territories. Effective management of its information technology (IT) infrastructure is critical to its ability to successfully deliver on its brand promise. The IT and shared services function, titled HSBC Technology Services (HTS), comprises approximately one-third of HSBC's global workforce and is tasked with meeting the needs of business stakeholders as they seek to respond nimbly and progressively to the marketplace. In March 2007 Lake Forest Graduate School of Management was approached by HTS leadership and members of HSBC's North America Learning organization to collaborate on an approach aimed at taking their IT professionals to the next level. Leaders within the HTS organization have expressed their satisfaction with the course and it continues to be an integral part of the leadership curriculum for IT professionals.