Case management: what you need to know before choosing your solution

Case management is a pattern of work that orchestrates people, processes, and information to make the optimal business decision. A case is a central point of control that contains all the documents, data, collaboration artifacts, policies, rules, analytics, and other information needed to process and manage the case. Seven key capabilities critical for case management are presented. They are: 1. information capture, 2. data extraction, 3. business process management, 4. content management, 5. compliance and record retention, 6. collaboration, and 7. customer communication management.